Nationwide same-day & next-day rental shipping · Onsite techs available
Call 1-888-660-5029 · info@usaradiorentals.com · How-To
Everything you need to know about renting two-way radios from us. Still have a question? Ask in your quote request or call 1-888-660-5029.
We prepare a rental quote and email you a PDF proposal with instructions. If we need any additional information, we'll reach out by email or phone. Prefer to talk it through? Call 1-888-660-5029, Monday–Friday 9am–5pm MST.
Email or fax your signed and completed paperwork — billing address, shipping & pickup addresses, and the credit card authorization form — to your account manager at 480-946-1471. We'll be in touch to review and confirm the details of your rental order.
Give us a call at 1-888-660-5029 to speak with our Rental Manager. We can provide expertise and assistance to ensure the best service for your event.
Our rental staff contacts you to review your reservation and finalize details like radio labels and programming options. Your order is then prepped and shipped on the date identified on your paperwork, and you'll receive a FedEx shipment confirmation with tracking. On arrival, please confirm everything is in working order and contact your Account Manager within 24 hours if there's any problem.
Coverage always depends on your location and the surrounding infrastructure. Indoor coverage is affected by a building's construction; outdoor coverage is affected by terrain and foliage — hills can dramatically affect communications. Repeaters can extend coverage over larger areas, and city-wide coverage is available using LTE data networks on our USA600 radio. Call 1-888-660-5029 if you'd like help choosing a model.
Yes. We stock intrinsically safe radios, batteries, and accessories for hazardous environments.
We primarily use Motorola two-way radios, along with lower-cost privately branded models.
The majority of our radios have 16 channels. Digital radios can be programmed with up to 32 channels.
Yes — at no additional charge. We can create private channels within your radio group (for example, a private finance channel for a festival) and program radios to work with your existing UHF repeater.
Speaker microphones, lightweight headsets, two-wire surveillance kits, and high-noise single and double muff headsets. See the accessories section for details.
Spare batteries (typically 40–50% of your total radio count) and charging stations are included free, along with custom programming and radio labeling. If you anticipate needing additional spares, just note it in your quote request.
A repeater is equipment that extends radio coverage — your radios talk to the repeater, which relays the signal to the rest of the group. Placement is crucial: multi-story buildings and sites with hills or foliage are covered best when the repeater sits in a central location at the highest point possible.
No. USA Radio Rentals is licensed through the FCC with nationwide frequencies that come already programmed into your radios.
Payment terms are determined at the discretion of USA Radio Rentals and noted on your rental contract. The authorized card on file is charged before shipment. Within 24–48 hours of receiving your return shipment (excluding weekends and holidays), the remaining refund amount is submitted to your card. Your Account Manager will email a final invoice noting the rental amount and refund submitted.
Charges appear on your statement as "Valley Wide Communications." Call 1-888-660-5029 with the transaction date and amount and we'll help. Please call and speak with a manager before making a claim with your card company — invoices and receipts are easy to provide, but once a claim is filed it's difficult for us to honor any discretionary refunds.
Yes. Many venues require vendors to provide a Certificate of Insurance before an event. We carry commercial liability coverage and can provide a COI on request — just let your Account Manager know the venue's requirements and the date you need it by.
Immediately contact your Account Manager or the office at 1-888-660-5029.
Within 24 hours of receiving the equipment, contact your Account Manager or call the office at 1-888-660-5029.
For urgent requests call 1-888-660-5029. Account Managers are available by phone or email.
We request that you call before the end of your rental to request an extension, so we can adjust the rental and account for on-hand inventory.
Yes. Call 1-888-660-5029 any time. After regular business hours, leave a detailed message and an Account Manager will return your call promptly.
For urgent requests call the office at 1-888-660-5029. Please be proactive, as the equipment needs to be picked up on schedule. After hours, leave a detailed message and an Account Manager will respond promptly.
Return materials are provided in a large white envelope inside your shipment crate — a return label, zip-ties, packing instructions, and a FedEx pickup printout. As a courtesy we schedule a FedEx pickup at the location on your rental paperwork. Please note you are responsible for making sure the equipment is picked up by FedEx.
Yes. Contact your Account Manager to cancel the scheduled pickup, then drop the crates at an authorized FedEx Ground, Office, or Express location. Please make sure the crates are scanned in by FedEx.
Our rental team is happy to help. Get a free quote or call us — real people, U.S.-based.