What onsite support looks like

The day-of details we handle

You're already running an event. The last thing you need is a radio question at 6 a.m. on setup day.

Pre-event setup & testing

Our tech arrives ahead of staff call, performs a full radio check across every channel and talk group, and confirms repeater coverage at your venue.

Sign-out & distribution

We run a check-out station so every radio is accounted for by name and serial number. Inventory sheets in hand, no missing units at the end of the night.

Live programming changes

Channels added, talk groups split, encryption keys updated — done on the spot, while the event is running, without pulling radios out of service.

Live troubleshooting

Dropped audio, dead battery, distorted reception — our tech is your first call. Spare radios, spare batteries, and spare patience are on hand.

End-of-event collection

We run a check-in station at the end of the event. Every radio is matched against your assignment sheet so you walk away with a clean handoff.

Comms briefing for staff

Optional pre-event walkthrough for your team — how to use the radios, channel etiquette, what to do if something goes wrong.

Prep that happens before we ship

Even without onsite support, every order ships event-ready

Custom labeling

Each radio is labeled with your event name, department, individual name, channel, and radio number — designed to your spec, applied before shipping.

Bench-tested before shipment

Every radio, battery, and accessory is tested on our bench. Batteries are tracked and rotated to ensure peak performance.

Inventory control sheets

Pre-filled sheets list every serial number by radio number, making it easy to assign units while tracking who has what.

Specialized shipping container

Custom slotted cases protect the radios in transit, simplify daily check-in, and double as charging stations when paired with our multi-unit charger.

Fully charged on arrival

Radios ship fully charged, with a full set of spare batteries when your event runs long.

Return shipping handled

Pre-paid FedEx return labels and pickup arranged. Drop the case off and you're done.

As much help as you need

Onsite support, scoped to your event

Every order ships programmed, labeled, and tested either way. Onsite staffing is available at a competitive rate and quoted to fit your event — from a quick setup hand-off to full coverage for the duration.

Equipment only

Programmed, labeled, tested, and shipped — you handle distribution onsite, with our team a phone call away throughout your event.

Onsite setup

A technician comes to your venue to set up, coordinate sign-out, brief your staff, and confirm coverage before handing things off to your team.

Full onsite coverage

A technician stays on-site to coordinate sign-out and check-in, make last-minute programming changes, and solve problems — with tools, extra labels, and spare equipment on hand.

Onsite staffing is custom-quoted based on your event size, location, and dates. Request a quote and we'll scope it with you.

A technician at your event, not just radios in a box